The short version
Cancel a project before it starts and your deposit comes back in full. Once it has started, the deposit covers the work begun and isn't refunded, but you won't be charged the second half. Month-to-month services can be cancelled at any time and stop at the end of the month you've paid for; fixed-term services run to the end of their term.
Projects
A project is paid half to start and half at handover. Kickoff is the day we have your deposit and the access and content we need to start.
- Before kickoff: cancel and we refund your deposit in full.
- After kickoff: the deposit covers the work already begun and is not refunded. If you cancel before handover, you are not charged the second half, and we hand over the work done so far.
- After handover: the project is complete and paid in full, so there is nothing to refund. If the implementation isn't complete by the date agreed in writing, for reasons on our side, we keep working at no extra cost until it is.
Monthly services
Month-to-month services can be cancelled at any time. Cancellation takes effect at the end of the month you have already paid for: the service runs until then, and you are not billed again. Part-months are not refunded. Fixed-term services run, and are billed, to the end of the term in your proposal, unless the proposal says otherwise.
How to cancel
Email hello@techefyme.com from the address we have on file, with your business name and what you want to cancel. We confirm the cancellation by email.
How refunds are paid
Refunds go back to the method you paid with, or by bank transfer, within 7 working days of the cancellation being confirmed. International payments take 7 to 14 days. Your bank may take a few more days to show it.
Charges made in error
If you are charged twice, or charged the wrong amount, we refund the difference in full as soon as we know.
Contact
Questions about cancelling or a refund: hello@techefyme.com.